Granogi Return & Refund Policy - Updated: March 2025

 

At Granogi, we’re committed to your satisfaction and stand behind the quality of our outdoor wellness products and experiences. Whether you're buying a Granogi Mat or registering for an event, we want you to feel confident in your purchase.

 

Returns for Physical Products

You may return any unused and unopened physical product within 30 days of the purchase date for a full refund or exchange. To be eligible for a return:

• The product must be in original condition

• All tags, packaging, and included accessories must be intact

• Proof of purchase is required

 

Note: Items that are used, damaged, or missing parts due to customer error may not be eligible for a refund.

 

Event & Service Cancellations

We understand that plans can change. If you register for a Granogi event or wellness experience:

• Cancellations made 14 or more days before the event will receive a full refund

• Cancellations within 7-13 days are eligible for a 50% refund

• Cancellations less than 7 days before an event are non-refundable

 

If we cancel or reschedule an event, you will be offered a full refund or the option to transfer to another date.

 

How to Initiate a Return or Cancellation

Please email us at Hello@Granogi.com with the subject line Return Request or Event Cancellation, and include:

• Your full name

• Order number

• The reason for your request

 

We will respond within 3 business days with next steps.

 

Refund Process

Approved refunds will be processed within 10 business days to your original method of payment. Exchanges will be processed based on product availability.

 

Non-Returnable Items

• Gift cards

• Digital downloads or media

• Personalized or customized products

• Used or altered items

 

Return Shipping

Customers are responsible for return shipping costs unless the product is defective or an error occurred on our end. Shipping fees are non-refundable.